Comments on: The Check Sheet – Simple but powerful http://www.sixsigmatrainingconsulting.com/uncategorized/the-check-sheet-%e2%80%93-simple-but-powerful/ Six Sigma Training and Consulting Fri, 03 Feb 2012 10:27:39 +0000 hourly 1 http://wordpress.org/?v= By: Information http://www.sixsigmatrainingconsulting.com/uncategorized/the-check-sheet-%e2%80%93-simple-but-powerful/comment-page-1/#comment-1715 Information Thu, 29 Dec 2011 16:34:35 +0000 http://www.sixsigmatrainingconsulting.com/?p=1435#comment-1715 Very nice post. I just stumbled upon your weblog and wished to say that I have truly loved browsing your blog posts. After all I'll be subscribing in your rss feed and I'm hoping you write again soon! Very nice post. I just stumbled upon your weblog and wished to say that I have truly loved browsing your blog posts. After all I’ll be subscribing in your rss feed and I’m hoping you write again soon!
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]]> By: Peter Bersbach http://www.sixsigmatrainingconsulting.com/uncategorized/the-check-sheet-%e2%80%93-simple-but-powerful/comment-page-1/#comment-132 Peter Bersbach Thu, 28 Jan 2010 18:11:47 +0000 http://www.sixsigmatrainingconsulting.com/?p=1435#comment-132 There is a very interesting discussion going on in the Wall Street Journal on Checklist that you might find interesting. http://online.wsj.com/article/SB10001424052748704320104575015294037289412.html?mg=com-wsj#articleTabs%3Darticle I agree with this article that Checklist do standardize our processes to reduce defects. But the reason we have people, and thus the need for checklists, vs a robot is when process/environment variation causes a problem or issue; we have someone there to think creatively and quickly to solve the problem. I think we, as humans, get hung-up on “Pigeon Holing” or categorizing everything. Using Checklist in every thing or not using them at all. What I really think both Mr. Howard and Dr. Gawande are saying is the same thing checklists are good in many situations but not everywhere. And when they are used we need to be ready to adapt to the situation and adjust the approach. They are guidelines for the process as we know it. No more and no less. I work as a Six Sigma Master Black Belt. What I see is that we need standardization to perform consistently at a given know level. The best efficiencies that we know at the time. But over time things change and we have to discover the shift and create a new approach to the shift. Sometimes that happens in an instant and we make instant changes to be successful ( as in the Hudson river crash) . Then we take a step back look at what happen and make adjustment to our standard procedures (checklists) if needed or possible so that the incident does not happen again. What I am really saying is we need both the standards to be consistent/ repeatable/ predictable and the creativity/ experience/ insight/ empowerment to take action when things change as they will at any point in time. Bersbach Consulting Peter Bersbach Six Sigma Master Black Belt http://sixsigmatrainingconsulting.com peter@bersbach.com 1.520.829.0090 There is a very interesting discussion going on in the Wall Street Journal on Checklist that you might find interesting.

http://online.wsj.com/article/SB10001424052748704320104575015294037289412.html?mg=com-wsj#articleTabs%3Darticle

I agree with this article that Checklist do standardize our processes to reduce defects. But the reason we have people, and thus the need for checklists, vs a robot is when process/environment variation causes a problem or issue; we have someone there to think creatively and quickly to solve the problem.

I think we, as humans, get hung-up on “Pigeon Holing” or categorizing everything. Using Checklist in every thing or not using them at all. What I really think both Mr. Howard and Dr. Gawande are saying is the same thing checklists are good in many situations but not everywhere. And when they are used we need to be ready to adapt to the situation and adjust the approach. They are guidelines for the process as we know it. No more and no less.

I work as a Six Sigma Master Black Belt. What I see is that we need standardization to perform consistently at a given know level. The best efficiencies that we know at the time. But over time things change and we have to discover the shift and create a new approach to the shift. Sometimes that happens in an instant and we make instant changes to be successful ( as in the Hudson river crash) . Then we take a step back look at what happen and make adjustment to our standard procedures (checklists) if needed or possible so that the incident does not happen again.

What I am really saying is we need both the standards to be consistent/ repeatable/ predictable and the creativity/ experience/ insight/ empowerment to take action when things change as they will at any point in time.

Bersbach Consulting
Peter Bersbach
Six Sigma Master Black Belt
http://sixsigmatrainingconsulting.com
peter@bersbach.com
1.520.829.0090

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