Starbucks Recent Success using Lean 6 Sigma

August 4th, 2009

This recent article show how a service organization can be successful appling Six Sigma to their processes. Here Starbucks focused on just one of the seven types of waste “Motion” of the operator. I bet that this did not only impact the bottom line by decreasing the wait time for each customer but it let the employee focus on the customer more giving better service.

Tags: ,

Comments are closed.