Toward Error Free Lab Work*:

June 26th, 2009

Bersbach Consulting LLC provides Six Sigma training coaching and support across Arizona, including the Tucson, Phoenix, Scottsdale, and Glendale areas. At this time we would like to thank our friends and clients for their support. If you have landed here looking for our Six Sigma training, coaching or support services in Tucson, then please follow one of these links  Six Sigma Online Training or Six Sigma Classroom Training.

The North Shore-Long Island Jewish Health systems were experiencing miscommunication and procedural problems in their lab work. After researching the problems and instituting new processes and procedures, the company reduced average lab test processing times enough to be able to increase processing volumes 43% without adding additional personnel.

In addition:

  • Processing and analysis error rates dropped from about 1 in 100 tests, to 1 in 300 tests.
  • Patient satisfaction ratings went up.
  • Improvements resulted in a positive financial impact of $339,000 a year due to increased revenue and cost reduction.

*Nancy B. Riebling, Susan Condon and Daniel Goprn, “Toward Error Free Lab Work”; Six Sigma Forum Magazine, (November 2004), 23,

How much are these problems costing you each year? Would you like to be able to cost-effectively deal with these issues and move more money to the bottom-line while also improving employee morale, customer service and customer satisfaction? Contact us!

If your business is located anywhere in the World including the US, Tucson, Oro Valley , Oracle, Phoenix, Glendale, and Scottsdale, Arizona or beyond and you would like to learn more about our Six Sigma training, coaching and support services please call Bersbach Consulting LLC at 1-520-721-2077 or SKYPE me  Now!

Tags: , ,

Comments are closed.