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North Shore University Hospital in Manhasset, NY, was experiencing noticeable delays in bed assignment turn around time. This was becoming an ever-growing problem due to increased patient volumes caused by the aging of the local population.
After the problem had been identified and quantified, the Hospital set a goal to reduce the average turnaround time from 226 minutes to 120 minutes.
After an improved process was implemented, average turnaround times dropped to 69 minutes, resulting in improved patient service and satisfaction, improved employee morale, and much more efficient utilization of hospital resources.
*Angelo Pellicone, Maude Martocci, “Faster Turnaround Time,” Quality Progress, Vol. 39, No. 3, March 2006, pp. 31-36,
http://www.asq.org/qic/display-item/index.pl?item=20434
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Tags: Article Review, Service Industry Success, Six Sigma Success