Faster Lab Results Using Six Sigma and Lean*

June 26th, 2009

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Doctors at the Pocono Medical Center were hampered in their ability to treat patients due to not receiving lab results until late morning. Once the problem was identified, a project team outlined and implemented new procedures to speed the lab process.

Within about six weeks, doctors began to receive blood test results by 6 a.m. for critical care patients and by 7 a.m. for all other patients. Project results also extended outside of the laboratory, contributing to a decrease in overall patient length of stay for the medical center.

*Walter T. Hayes and Carmine J. Cerra, with Mary Williams, “Faster Lab results Using Six Sigma and Lean,” ASQ Making the Case for
Quality, http://www.asq.org/healthcare-use/why-quality/case-studies.html

How much are these problems costing you each year? Would you like to be able to cost-effectively deal with these issues and move more money to the bottom-line while also improving employee morale, customer service and customer satisfaction? Contact us!

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