Faster Lab Results Using Six Sigma and Lean*

June 26th, 2009

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Doctors at the Pocono Medical Center were hampered in their ability to treat patients due to not receiving lab results until late morning. Once the problem was identified, a project team outlined and implemented new procedures to speed the lab process.

Within about six weeks, doctors began to receive blood test results by 6 a.m. for critical care patients and by 7 a.m. for all other patients. Project results also extended outside of the laboratory, contributing to a decrease in overall patient length of stay for the medical center.

*Walter T. Hayes and Carmine J. Cerra, with Mary Williams, “Faster Lab results Using Six Sigma and Lean,” ASQ Making the Case for

How much are these problems costing you each year? Would you like to be able to cost-effectively deal with these issues and move more money to the bottom-line while also improving employee morale, customer service and customer satisfaction? Contact us!

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