Service Industry Success Stories
Could a Focus on Getting Every Call Right have the Wide-ranging Benefits for Call Centers that JIT had in Manufacturing | Pyzdek InstituteFriday, May 4th, 2012
Created by Congress in 1987, the Baldrige National Quality Program
exists to help organizations like yours improve their performance and
succeed in the competitive global marketplace. We are the first and
only public-private partnership and Presidential award program
dedicated to improving U.S. organizations.
Manufacturing – Honeywell Federal Manufacturing & Technology
Small Business – MidwayUSA
Health Care – AtlantiCare and Heartland Health
Nonprofit – VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center
Check them out and Congratulations to all !!
Six Sigma Master Black Belt
This recent article show how a service organization can be successful appling Six Sigma to their processes. Here Starbucks focused on just one of the seven types of waste “Motion” of the operator. I bet that this did not only impact the bottom line by decreasing the wait time for each customer but it let the employee focus on the customer more giving better service.