Service Industry Success Stories
Could a Focus on Getting Every Call Right have the Wide-ranging Benefits for Call Centers that JIT had in Manufacturing | Pyzdek Institute
Friday, May 4th, 2012Posted in Service Industry Success Stories, Success Stories | 32 Comments »
2009 Malcolm Baldridge Award Recipients
Friday, February 5th, 2010Created by Congress in 1987, the Baldrige National Quality Program
exists to help organizations like yours improve their performance and
succeed in the competitive global marketplace. We are the first and
only public-private partnership and Presidential award program
dedicated to improving U.S. organizations.
This Website shows the latest winner of the 2009 Malcolm Baldridge Awards.
Manufacturing – Honeywell Federal Manufacturing & Technology
Small Business – MidwayUSA
Health Care – AtlantiCare and Heartland Health
Nonprofit – VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center
Check them out and Congratulations to all !!
Bersbach Consulting
Peter Bersbach
Six Sigma Master Black Belt
http://sixsigmatrainingconsulting.com
1.520.829.0090
Tags: Health Care, Leadership, Six Sigma Success
Posted in Healthcare Success Stories, Leading Six Sigma, Manufacturing Success Stories, Service Industry Success Stories | 7 Comments »
Starbucks Recent Success using Lean 6 Sigma
Tuesday, August 4th, 2009This recent article show how a service organization can be successful appling Six Sigma to their processes. Here Starbucks focused on just one of the seven types of waste “Motion” of the operator. I bet that this did not only impact the bottom line by decreasing the wait time for each customer but it let the employee focus on the customer more giving better service.
Tags: Service Industry Success, Six Sigma Success
Posted in Service Industry Success Stories | 1 Comment »